Fire & Water Damage - Remediation and Recovery | Phoenix AZ | +602-699-3910 Request a Rapid Response

About US

Commercial and Residential Fire and Water Damage Cleanup


Our core values influence every area of our organization. From our people to our processes, we are committed to improving the mitigation and restoration industry one project at a time.

Our employees are knowledgeable and dedicated; they strive to find timely solutions for our clients and have a passion for their craft.

We are winning the hearts and minds of our clients as we make them a true partner and provide the best service experience.


Tom McAndrew


Co-founder of Charter Home Alliance and its subsidiary, R2 Fire & Water, Tom has been a leader in the home building, home remodeling and restoration industry since graduating from Arizona State University in 1988. As a principal, he plays a vital role in building valuable relationships and leading the strategic development of the company; focusing on quality, innovation, and robust growth.

Before establishing Charter and R2 Fire & Water, Tom started and launched a home building company that soon flourished to become a top-5 home builder in Arizona. He managed overall operations while developing an exceptional sales team as well as enforcing a quality construction process. Under his direction, the team acquired, developed, and built some of the most successful, award-winning, master-planned communities throughout the greater metro Phoenix market. Throughout his career, Tom has built over 11,000 homes for incredible families throughout the Southwest.

Tom’s dedication and commitment to customer satisfaction have received exceptional national recognition and earned numerous awards for quality and value. But the most satisfying reward comes from building great communities for amazing families as well as providing responsive and caring restoration services.


Matt Hawkins


For the last 20 years, Matt Hawkins has served various roles in the construction industry. Before being appointed President of Greencraft and Charter Home Alliance (Charter) in 2015, Hawkins served as Charter’s general manager, leading the company’s real estate owned (REO) and renovation operations for national clients such as Fannie Mae. In his current role, he leads operations, business development, procurement, and customer service for Charter Home Alliance and R2 Fire & Water. Hawkins holds a bachelor’s degree from Northern Arizona University.

Known as an energetic, results-oriented leader, Hawkins’ leadership promotes innovation and problem-solving. From operations management to business development, his leadership and expertise deliver successful teams that deliver results on behalf of our clients.


Dennis Palmer

Vice President

As the Vice President of Operations of Charter Construction Group, Dennis Palmer brings over forty years of experience in the construction industry. Before joining Charter, Dennis worked in the home building industry with companies such as; Presley Homes, Engle Homes, and AV Homes. During his home building career has been responsible for the construction of over 15,000 homes in the Phoenix metro area. Dennis’s attention to detail and client satisfaction has helped him have a long and rewarding career in the construction industry.

Dennis is an Arizona native. Being born and raised in Scottsdale has helped him truly understand the needs of the Arizona market and the challenges it faces.

When Dennis is not working he enjoys all the wonderful outdoor opportunities Arizona has to offer including golfing, fishing, hiking, and taking in all the amazing sights throughout the Southwest.

Guy Parker

Guy Parker

General Manager, Operations

Guy Parker has been a construction professional for over 20 years as a General Contractor and key team member with several companies. Guy’s background includes owning his own company for more than a decade before joining the Charter/R2 Team in 2015. His responsibilities include customer service, extensive project management, business development, national recruiting, training new contractors and vendors, evaluation and estimating projects , and most recently as the General Manager of Operations.

Prior to Guy becoming a leader in the construction industry, he was a Law Enforcement Officer in various roles including Public Information, School Resource, and Investigations.

If you need fire and water damage cleanup service or mold or asbestos removal for your commercial or residential property, request a rapid response so we can help.