If your home has suffered from water damage, one of the first calls you need to make is to a water restoration expert. But which one? Just searching online for “water restoration companies near me” may get you a bunch of results, but it may be hard to decide which water restoration companies are trustworthy.
Water damage is one of the most common reasons for home repair, with an average of 14,000 Americans encountering a water-related emergency every day. When you’re one of the unlucky number of homeowners that has to find a way to recover from water damage, it can be hard to figure out which company is right for your needs.
However, with this handy checklist, you can make sure that you focus on finding water restoration companies that you can rely on to get the job done right, making your home safe for you and your family. As you look for the right water damage restoration contractors, use this checklist to make sure that you cover all of the bases.
1) Is the Company Always Available?
There’s no telling when water damage is going to occur, and when it does, it’s important that you don’t delay repairs. In only a few short hours, water can cause extensive damage, warping wooden surfaces, seeping into drywall, and allowing mold and bacteria to start growing.
When it comes to water restoration, time is of the essence, and you need a company that you can rely on 24 hours a day, 7 days a week. That way, you’ll know that you have the help you need right when you need it most. A high-quality water damage restoration company shouldn’t make you wait until normal business hours to get a response.
2) Is the Company Licensed and Certified?
Never be afraid to ask whether your water restoration specialists have qualifications, including a license or certifications. In addition to insurance, this information can serve to identify the quality of the work that you can expect to receive. Without these items, you can’t be sure whether the person who is doing work in your home is qualified to perform repairs—and that’s a recipe for disaster.
3) Is the Company Local?
There are a number of fly-by-night companies that follow disasters around the country, promising to help residents with water restoration services. These companies usually end up doing very poor work. When you try to find them to get the job done right, they’ve left town, and your only choice is to pay someone else to fix the problem.
Local companies are invested in their customers. You’re much more likely to get top-quality work when you opt for local repairs. Best of all, if a problem does arise, you’ll know where to find them!
4) Can the Company Perform the Work You Need?
Not all water damage is the same. The most obvious example is water damage that results from a house fire. While the water used to put out the fire is a problem, the fire itself and smoke damage can add another complicating factor. When this is the case, you’ll usually need to find a company that can handle both types of damage.
When you choose a contractor, understand what kind of damage you need to have repaired. This will help you to find a company that’s best suited to getting your home back in top shape.
5) Will the Company Communicate Effectively with You?
When you have contractors working in your home, communication is key. You need to know what’s being done, how it’s being done, and when you can expect the project to be finished. This is especially true for water restoration companies. Make sure that your company has a plan for the project and will keep you in the loop along the way.
6) Does the Company Have a Plan for Your Water Restoration Project?
While any company can make a website, the best water damage restoration companies have detailed plans for dealing with restoration. Ideally, these plans should incorporate the latest technologies and techniques.
When you talk with potential service providers, make sure that they can describe their process in detail, especially how they incorporate technology into their everyday work. This can show you that they know their business inside and out. A company that is willing to explain its processes is more likely to put time and effort into customer service and satisfaction as a whole.
7) Have Others Had Good Experiences with the Water Restoration Company?
More than 50% of Americans refer to online reviews when they choose a service provider, and this is for good reason. These reviews can give you insights into the ways that the company interacts with its customers. Even negative reviews can show you how a company responds to problems—many will try to get in touch with the reviewer to fix the situation.
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